Why us

We believe it's all about the experience. No client awards a contract unless they believe they'll get a quality project returned, on time and on budget. But not many expect an experience that's smooth and pain-free from start to finish – and actually enjoyable.


So that's our aim. It's one of the things that make us really different. Our Team are dedicated to ensure that we do deliver and exceed the expectations of our clients. This is driven from top management by providing all necessary resource and mechanisms for the continual improvement of our services to ensure AOC remain the first choice of our clients.

You'll see it reflected in every aspect of our business – from our flexible, non-contractual approach and the emphasis we put on our people to our sophisticated management systems and the relationships we build with our known and trusted specialist partners.

Our approach

Being contractual is not our way. We believe in a flexible, and commonsense approach to solving problems that builds long term trust and relationships. That's what we mean by non-contractual.

We build trust too through the personal involvement and attention of our directors who take a very hands-on approach to all builds, regardless of size. Our project managers and teams stay dedicated to the jobs they’re on until they’re completed.

We’re friendly. Every one of us aims to be approachable, personable, honest, and always willing to give advice and support.

But of course it’s the end product that really counts. So we put huge effort into getting it right first time and snag-free at handover – with effective planning, good communications, snagging as we go along, and tools like benchmarking standards to make sure of the highest quality throughout.

"AOC's diligence and collaborative approach to projects is invaluable in delivering the best solutions for clients"

Lee Kempley, Director – Devonshire Partnership

Our People

We know that the service we provide can only ever be as good as the people who work in our business.

That's why we pay so much care and attention to the people side of things. You'll see it in everything - from our thorough selection process, to our high level of investment and support in training and equipment, to our shared belief in quality and consistency, and the way we all pull together to deliver for our clients.

We encourage people to take responsibility and ownership. We evaluate their contribution and give constant feedback. We communicate.

Our directors are personally involved. They know and care about what's going on with each project, and are in regular touch with our clients.

Above all, we make sure we always have the breadth and depth of skills and experience to successfully manage and deliver on any job we take on.

View our team >

Our systems

We may be a relatively small business built on personal service – but we invest heavily in the sophisticated systems and processes of a much bigger organisation.


Our fully integrated management system spans quality, environmental and health and safety management. It gives us clarity and consistency in everything we do. It's regularly audited both internally and externally by professional bodies. It wins us confidence, trust and work.

We've added to it recently with a further major investment in Union Square – the leading knowledge management system for businesses in the built environment. It allows us to stay in control of our documents, access information remotely, track communications and find the latest versions of regulations. Most important of all, it lets us communicate very fast and efficiently with our clients.



Our fully integrated management system includes accreditation to:
ISO 9001, ISO 14001 and BS OHSAS 18001. Our policies are available on request.

ISO 9001

Accreditations

ISO 9001

The world's most widely recognised quality management standard, helping us to continually monitor and manage quality across all our operations


ISO 14001

Helping us give sound advice on the use of products from sustainable sources and allowing best practice in recycling, energy efficiency and waste management

BS OHSAS 18001

Helping us achieve the best possible working conditions and recognised best practice in occupational health and safety management

“There have been many challenges during the time I have been working with AOC. These range from identifying areas for improvement, establishing how and when to instigate appropriate change and nominating individual responsibilities. It is extremely encouraging to see the Team providing the opportunity to enforce continuing improvement throughout the organisation without deviating from our core values.”

Martin Apps – IMS Manager and consultant

Our Supply Chain

To respond fast, flexibly and competitively with the right level of resource and specialist expertise, we regularly add to our full time team with reliable partners who are hand-picked, known and trusted. Many have been part of our family for twenty five years or more.

We insist on good, safe working practices and high quality workmanship. We treat people with honesty, integrity and respect and expect the same. We make sure of good working conditions, pay regularly and fairly,

communicate effectively, and build long term relationships that bring consistency and stability. And we're always on the lookout for outstanding partners. So if you believe you can meet our criteria, just get in touch



"Lawmens have worked with AOC for many years as their principle strip-out contractor and have never hesitated to offer our services. We always find their practices on site to be extremely well managed with good safety controls, co-ordination and communication and above all they have a great team which makes working with them an enjoyable experience"

John Law , Managing Director – Lawmens Limited